Whole Whale seeks a Campaign Manager to support a portfolio of social impact clients. This role will report directly to the Senior Director, Campaigns & Creative. The ideal candidate has experience in client and/or partner relationship management, social impact, and a deep interest and understanding of digital marketing and/or advertising.

• This is a full-time staff position offered at the Manager level. As part of our DEIB Commitment, Whole Whale has transparent salary bands by level to ensure fair compensation across our team. The salary band for this role at the Manager level is $58,000 – $70,000. Our total compensation package includes competitive benefits such as 401k company match, employee profit-share, student loan reimbursement, unlimited PTO, and more.
• This role will be primarily focused on account leadership (~70% of time) and campaign strategy (~30% of time) 
• This role has an option to be Fully Remote.  

Responsibilities 

Client Account Management 

• You’ll own the client journey for 2-4 nonprofit clients at a time; lead client check-ins, manage expectations, provide world-class support, become their trusted advisor, primary client liaison and lead any contract revision or renewal processes.
• Speak the language of the client. Develop a 30K foot view for clients to best leverage Whole Whale’s digital marketing capabilities to help them progress towards their impact goals. Turn data into stories so clients can understand the journey.
• Lead project management for assigned clients; define project objectives, set timelines, lead client meetings and serve as the client’s main point of contact for communications with Whole Whale.  
• Craft Comprehensive Client Strategies. You’ll lead the development of high-level impact mapping and vision for our nonprofit clients.  This will involve identifying how they can best leverage all aspects of digital marketing to achieve their goals.
• Manage internal teams to achieve the clients’ digital impact goals. Work with internal team members to delegate work relevant to their expertise to meet project milestones and deadlines; support service-area experts in completing these distinct deliverables while still driving the overarching strategic vision for the client team. 
• Foster Collaborative Excellence: You’ll champion a culture of collaboration within our internal teams, extending beyond the execution of tasks. This can come to life in various ways, from brainstorming sessions and knowledge/inspiration sharing across Slack and meetings. This approach breaks down silos, promotes information sharing, and ultimately maximizes campaign impact.
• Be the client’s voice within Whole Whale. Find opportunities to increase service levels, exceed expectations, remove barriers, and increase their digital impact.
• Take the stage! You will lead trainings, presentations, and other interactive topics related to digital impact measurement, fundraising efforts, marketing, and other areas of expertise.
• Take ownership of the quality of deliverables while leveraging AI and understanding that each touch point with a client is a fresh opportunity to impress and delight.

Digital Campaign Strategy

• Advise on or directly manage digital campaign strategy for 3+ nonprofit clients: support in recommending budgets, platforms, targeting, campaign messaging, and more
• Oversee accurate execution and reporting of digital advertising campaigns for clients across platforms, including but not limited to paid social on Meta, LinkedIn, X, etc, Google (video, search, display), programmatic display, audio, and OTT/CTV
• Think creatively to answer client questions and interpret insights using data from multiple sources, including web analytics, social media, and search tools.
• Plan, execute, and report on digital engagement and fundraising campaigns for the web, search (including Google Ad Grant), social media, and advertising
• Develop and test new campaign ideas to optimize for client success, including developing activation concepts, copy, audience targeting, tactics, and messaging.
• Direct lead acquisition and cultivation best practices, including email nurture and automation tactics, landing page optimization recommendations, and audience remarketing strategies
• Foster a culture of continuous learning for Whole Whale’s approach to campaigns and fundraising by keeping a finger on the pulse of 1) world events, both cultural and political, and 2) new platforms, tools, strategies, and tactics that elevate Whole Whale’s approach to campaigns and fundraising. 

Opportunities for Growth

We take learning seriously and encourage individuals to lead in determining their growth at Whole Whale. Beyond continued learning and experience to deepen account strategy expertise, growth opportunities for the Account Manager could include, but are not limited to, the following:

• Team management: Act as the direct manager for 2+ employees in the advertising department 
• Business development: Support our business development efforts, including communicating with potential leads, joining pitch calls, and drafting proposals for new work. This also includes renewals of existing clients, built from strong relationships, and excellent work that delivers value.
• Product leadership: Support our product team in managing WW products and/or in pitching and developing new products (e.g. WWU, Inclusivity Tool, causewriter.ai) that support our nonprofit partners
• Whole Whale marketing: Build, scale, and produce WW content (site resources, videos, social content, etc.) and find other creative ways of marketing our services and products
• Internal operations: Take part in internal processes for hiring new team members, choosing client projects to work on, building WW culture, cultivating internal expertise, or participating in other internal systems

Qualifications

• Demonstrated experience effectively managing client or partner relationships
• 3+ years of professional experience, especially in roles involving nonprofit digital marketing and/or project management with a high bar for rigor, quality, and integrity
• Comprehensive understanding of digital marketing and/or advertising tactics and key platforms
• Comfortable moving seamlessly from big-picture strategy to supporting on tactical implementation when needed
• Creative problem-solver driven by a need to look to the data, iterate, think outside the box, and try new things to deliver even better results
• Great attention to detail and organizational skills –  able to successfully and independently manage multiple projects at once
• Experience with digital project management tools preferred – Whole Whale uses tools including Slack, Asana, and Confluence to manage internal communications and workflows.
• Authentic passion for Whole Whale’s commitment to nonprofit impact and diversity, equity, inclusion, and belonging

How To Apply

Whole Whale seeks a Fundraising Manager to support our growing account strategy team. The ideal candidate has experience in client and/or partner relationship management, social impact, and a deep interest and understanding of fundraising and/or email marketing.

• This is a full-time staff position offered at the Manager level. As part of our DEIB Commitment, Whole Whale has transparent salary bands by level to ensure fair compensation across our team. The salary band for this role at the Manager level is $58,000 – $70,000. Our total compensation package includes competitive benefits such as 401k company match, employee profit-share, student loan reimbursement, unlimited PTO, and more.
• This role has an option to be Fully Remote.  

Responsibilities 

Digital Fundraising Strategy

• Become an expert in digital campaigns  (including digital marketing, online fundraising, and supporter nurture tactics, such as email and CRM) 
• Develop and test new campaign ideas to optimize for client success, including developing activation concepts, copy, audience targeting, tactics, and messaging
• Lead donor acquisition and cultivation best practices, including email nurture and automation tactics, donation page optimization, and donor remarketing strategies
• Develop and refine high-net-worth donor strategies and systems for clients
• Navigate a sea of Donor CRMs with an eye on every small detail and check box
• Think creatively to answer client questions and interpret insights using data from multiple sources, including web analytics, social media, and search tools
• Plan, execute, and report on digital engagement and fundraising campaigns for the web, search, social media, and email marketing
• Continuously improve Whole Whale’s approach to campaigns and fundraising by keeping a finger on the pulse of new platforms, tools, strategies, and tactics for success

Client Account Management 

• The Client Champion.  Serve as the main point of contact for 2-4 nonprofit clients; lead client check-ins, manage expectations, provide world-class support, be the primary client liaison and lead any contract revision or renewal processes
• Speak the language of the client. Develop a 30K foot view for clients to best leverage Whole Whale’s digital marketing capabilities to help them progress towards their impact goals. Turn data into stories so clients can understand the journey
• Lead project management for assigned clients; define project objectives, set timelines, lead client meetings and serve as the client’s main point of contact for communications with Whole Whale  
• Manage client teams to achieve digital impact goals. Collaborate with internal team members to delegate work relevant to their expertise to meet project milestones and deadlines; support service-area experts in completing these distinct deliverables while still driving the overarching strategic vision for the client team 
• Foster Collaborative Excellence: You’ll champion a culture of collaboration within our internal teams, extending beyond the execution of tasks. This can come to life in various ways, from brainstorming sessions and knowledge/inspiration sharing across Slack and meetings. This approach breaks down silos, promotes information sharing, and ultimately maximizes campaign impact.
• Be the client’s voice within Whole Whale. Find opportunities to increase service levels, exceed expectations, remove barriers, and increase their digital impact
• Take the stage! You will lead trainings, presentations, and other interactive topics related to digital impact measurement, fundraising efforts, marketing, and other areas of expertise
• Develop a high-level strategy. Lead impact mapping (strategic planning) and vision for how our nonprofit clients can best leverage all facets of their digital marketing to further their impact goals
• Take ownership of the quality of deliverables while leveraging AI and understanding that each touch point with a client is a fresh opportunity to impress and delight

Team Management & Thought Leadership

• Create recommendations and training documents for clients and partners, including speaking and presenting at WWU Live webinars and conferences
• Write and edit articles and guides on relevant nonprofit issues and opportunities that interest you

Opportunities for Growth

We take learning seriously and encourage individuals to lead in determining their growth at Whole Whale. Beyond continued learning and experience to deepen account strategy expertise, growth opportunities for the Account Manager could include, but are not limited to, the following:

• Business development: Support our business development efforts, including communicating with potential leads, joining pitch calls, and drafting proposals for new work
• Product leadership: Support our product team in managing WW products (like Whole Whale University and WWU Live) and/or in pitching and developing new products (like our new Inclusivity Tool) that support our nonprofit partners
• Whole Whale marketing: Build, scale, and produce WW content (site resources, videos, social content, etc.) and find other creative ways of marketing our services and products
• Internal operations: Take part in internal processes for hiring new team members, choosing client projects to work on, building WW culture, cultivating internal expertise, or participating in other internal systems
• People Management: Management of 1-2 full or part-time employees as needed

Qualifications

• Demonstrated experience effectively managing client or partner relationships
• 3+ years of professional experience, especially in roles involving nonprofit digital marketing and/or project management with a high bar for rigor, quality, and integrity
• Comprehensive understanding of digital fundraising tactics and key platforms
• Comfortable moving seamlessly from big-picture strategy to supporting on tactical implementation when needed
• Creative problem-solver driven by a need to look to the data, iterate, think outside the box, and try new things to deliver even better results
• Great attention to detail and organizational skills –  able to successfully and independently manage multiple projects at once
• Experience with digital project management tools preferred – Whole Whale uses tools including Slack, Asana, and Confluence to manage internal communications and workflows
• Authentic passion for Whole Whale’s commitment to nonprofit impact and diversity, equity, inclusion, and belonging

How To Apply

Whole Whale seeks an Account Manager to support our growing account strategy team. The ideal candidate has experience in client and/or partner relationship management, social impact, and a deep interest and understanding of digital marketing and/or advertising.

• This is a full-time staff position offered at the Manager level. As part of our DEIB Commitment, Whole Whale has transparent salary bands by level to ensure fair compensation across our team. The salary band for this role at the Manager level is $58,000 – $70,000. Our total compensation package includes competitive benefits such as 401k company match, employee profit-share, student loan reimbursement, unlimited PTO, and more.
• This role has an option to be Fully Remote.  

Responsibilities 

Client Account Management 

• Own the client journey.  Serve as the main point of contact for 3-5 nonprofit clients; lead client check-ins, manage expectations, provide world-class support, be the primary client liaison and lead any contract revision or renewal processes
• Speak the language of the client. Develop a 30K foot view for clients to best leverage Whole Whale’s digital marketing capabilities to help them progress towards their impact goals. Turn data into stories so clients can understand the journey
• Lead project management for assigned clients; define project objectives, set timelines, lead client meetings and serve as the client’s main point of contact for communications with Whole Whale.  
• Manage client teams to achieve digital impact goals. Collaborate with internal team members to delegate work relevant to their expertise to meet project milestones and deadlines; support service-area experts in completing these distinct deliverables while still driving the overarching strategic vision for the client team. 
• Be the client’s voice within Whole Whale. Find opportunities to increase service levels, exceed expectations, remove barriers, and increase their digital impact 
• Take the stage! You will lead trainings, presentations, and other interactive topics related to digital impact measurement, fundraising efforts, marketing, and other areas of expertise
• Develop a high-level strategy. Lead impact mapping and vision for how our nonprofit clients can best leverage all facets of their digital marketing to further their impact goals 
• Take ownership of the quality of deliverables by understanding that each touch point with a client is a fresh opportunity to impress and delight

Team Management & Thought Leadership

• Stay up to date on new digital marketing opportunities and tools to support client success and keep the team informed
• Create recommendations and training documents for clients and partners, including speaking and presenting at WWU Live webinars and conferences
• Write and edit articles and guides on relevant nonprofit issues and opportunities that interest you

Opportunities for Growth

We take learning seriously and encourage individuals to lead in determining their growth at Whole Whale. Beyond continued learning and experience to deepen account strategy expertise, growth opportunities for the Account Manager could include, but are not limited to, the following:

• Business development: Support our business development efforts, including communicating with potential leads, joining pitch calls, and drafting proposals for new work
• Product leadership: Support our product team in managing WW products (like Whole Whale University and WWU Live) and/or in pitching and developing new products (like our new Inclusivity Tool) that support our nonprofit partners
• Whole Whale marketing: Build, scale, and produce WW content (site resources, videos, social content, etc.) and find other creative ways of marketing our services and products
• Internal operations: Take part in internal processes for hiring new team members, choosing client projects to work on, building WW culture, cultivating internal expertise, or participating in other internal systems
• People Management: Management of 1-2 full or part-time employees as needed

Qualifications

• Demonstrated experience effectively managing client or partner relationships
• 3+ years of professional experience, especially in roles involving nonprofit digital marketing and/or project management with a high bar for rigor, quality, and integrity
• Comprehensive understanding of digital marketing and/or advertising tactics and key platforms
• Comfortable moving seamlessly from big-picture strategy to supporting on tactical implementation when needed
• Creative problem-solver driven by a need to look to the data, iterate, think outside the box, and try new things to deliver even better results
• Great attention to detail and organizational skills –  able to successfully and independently manage multiple projects at once
• Experience with digital project management tools preferred – Whole Whale uses tools including Slack, Asana, and Confluence to manage internal communications and workflows.
• Authentic passion for Whole Whale’s commitment to nonprofit impact and diversity, equity, inclusion, and belonging

How To Apply